DOMAINGUARD.AU – SERVICE AND USAGE AGREEMENT
Last Updated: 02/05/2025
This Service and Usage Agreement ("Agreement") outlines the terms and conditions under which DomainGuard.au ("we", "us", or "our") provides services to you ("Client", "you", or "your"). By using our services, you agree to the terms of this Agreement.
DomainGuard.au provides the following services:
Domain registration
Keyword domain drop-catching
Domain brokerage and listing (inbound and outbound)
Custom and WordPress website builds
SEO (off-page only)
PPC advertising campaigns
AI systems integration
Additional web services upon request
Limitations & Exclusions:
We support only specific domain extensions (TLDs), including .com.au, .au, .net.au, .org.au, .com, .net, and .org, unless otherwise agreed in writing.
Domain brokerage commissions are 10% for inbound leads and 20% for outbound sales. If outbound brokerage is not required, this must be stated in writing prior to engagement.
To ensure the success of services, the Client agrees to:
Provide accurate information including ABN, authorisations, and timely communication
Settle all issued invoices as per agreed payment terms
Limitations:
Failure to pay for an authorised and successfully completed drop-catching service voids all rights to the domain. All other services may be suspended or cancelled in such cases.
Drop Catching: Charged after a domain is successfully secured and redirected. Accepted payment methods: credit/debit card, bank transfer, or online gateway.
SEO: Charged monthly upfront
Domain Registration and Domain Brokerage: Charged upfront
All other services require card-on-file for billing
Refund Policy:
No refunds will be issued for paid invoices. Payment is required for all completed services.
In cases of non-payment for a successfully secured domain, the outstanding amount will be escalated to a professional debt recovery agency for enforcement.
All services are provided as is.
Drop Catching: No success guarantee. If we fail to secure a domain, no payment is required.
SEO & Domain Brokerage: Results are not guaranteed. Clients may request performance reports and cancel services if unsatisfied.
DomainGuard.au is not liable for lost revenue, rankings, or opportunities resulting from service delays, failures, or outcomes.
Either party may terminate this Agreement at any time due to:
Non-payment
Non-delivery of services
Breach of terms
Abusive or unresponsive behaviour
Or for any other reason deemed necessary
Cancellations may be made at any time. However, any paid invoices are non-refundable.
By engaging DomainGuard.au, you acknowledge that you have read, understood, and agree to the above terms and conditions.
Personal Data and General Confidentiality Agreement
Last Updated: 02/05/2025
This Personal Data and General Confidentiality Agreement ("Agreement") outlines how DomainGuard.au ("we", "us", or "our") manages personal data and protects confidential information in accordance with applicable Australian privacy laws and industry standards. By engaging our services, the client ("you" or "your") agrees to the following terms.
PART 1: Personal Data Handling
1. Types of Personal Data Collected We collect the following types of personal data:
Full name
Email address
Phone number
ABN
Billing information
IP addresses
Payment information is securely stored via Stripe’s PCI-compliant payment gateway. All other personal data is stored within a secure, encrypted database managed through WiseCP, and communications are maintained securely via Gmail and WiseCP platforms. Server infrastructure (e.g., Vultr) follows modern encryption and cybersecurity protocols.
2. Purpose of Data Use Collected data is used exclusively for:
Account creation and maintenance
Service delivery
Invoicing and payments
3. Data Access Access to personal data is limited to:
Authorised staff within DomainGuard.au
Stripe (for payment processing)
WiseCP and Vultr (as platform service providers, under strict data protection obligations)
4. Data Sharing We do not sell or share personal data with third parties.
5. Data Storage and Protection All data is stored using:
Encrypted servers
Industry-compliant security protocols
WiseCP’s database security framework
Compliance with Australian Privacy Principles (APPs)
6. Data Retention Data is retained for as long as necessary to provide our services. Accounts and related data will only be deleted upon direct client request.
7. User Rights Clients have the right to:
Access their personal data
Request corrections to inaccurate or outdated information
Request deletion of their data, subject to verification and completion of obligations
PART 2: General Confidentiality
1. Definition of Confidential Information Confidential information includes but is not limited to:
Client project details
Domain acquisition strategies
Pricing structures
Signed contracts or proposals
2. Parties Bound by Confidentiality This Agreement binds:
DomainGuard.au and its employees
Third-party service and platform providers engaged by DomainGuard.au (e.g., WiseCP, Vultr, Stripe)
3. Permitted Disclosures Confidential information may only be disclosed:
To authorised internal staff
As required by law, regulatory authority, or court order
4. Duration of Confidentiality Confidentiality obligations remain in place until the client submits a formal request for account and data deletion.
5. Breach of Confidentiality In the event of a data or confidentiality breach:
We will promptly investigate the incident
Acknowledge and inform affected clients
Implement corrective actions
Terminate services if a breach is due to third-party negligence
Pursue legal remedies if applicable
Acknowledgement By using DomainGuard.au’s services, the client acknowledges and agrees to the terms outlined in this Personal Data and General Confidentiality Agreement.
